FAQs

How do I receive my software after payment?

Instantly. Your download link appears on the order confirmation page and stays available in your account. No shipping, no waiting.

How do I know it will work with my interface?

Every product page lists the required interface (e.g. VOCOM-II, J2534, RP1210) and OS. If you are unsure, contact support with your vehicle and adapter model before buying.

Is installation support included?

Yes. Remote installation help is included with every order during support hours (Mon–Sat, 9:00–18:00 CET).

What if the software does not run on my PC?

Contact us with screenshots of the error. If we cannot get it running on a compatible system, you are refunded — see the Delivery page.

Do virtual machines work on my computer?

You need VMware Workstation/Player or VirtualBox and enough disk space (see each VM listing, typically 40–80 GB free). The VM arrives pre-activated with tools installed.